In no case can a refund be made for the amount of money paid. All returns will be made in kind (for another item).

All changes and returns must be authorized by Ama Lulla CEO. Any piece of change must be new, in perfect condition and with its corresponding labels.

The options to request changes will be authorized only and exclusively for the following reasons:

a) You received an incorrect item that you requested (model, size, color)

b) You want to request a change of size (according to the size guide established)

The term for any change is 15 calendar days from the receipt of the order (according to the delivery date of the Courier).

Once authorized the change, you must go to the parcel of your choice and send the package to the following address:

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The shipping fee to the distribution center must be covered by the customer, as well as the return of the garment to the final destination. The company is not responsible for paying any freight for exchange and / or refund issues.

Ama Lulla reserves the right to refuse returns communicated or sent after the deadline, or garments that are not in the same conditions in which they were sent.

Offers and discounts

In the case of acquiring a pledge with a discount, it is acquired as a final sale; that is, changes, refunds, or refunds are not accepted in any of the articles without exception.